Return policy
If the product you received is damaged or defective, you can return the product within 14 days from the date of receipt, provided that it is in the same condition that you received it with the original box intact and the packaging intact. Once we receive the returned product, we will inspect it, and if it is found that the product is If it is defective or damaged, we will return the value of the product paid along with any shipping fees paid within one week from the date of your request to return the product.
Shipping policy
Shipping and delivery within 24-48 hours within Cairo and within 3-5 days to the rest of Egypt’s governorates
The shipping company delivers orders during working hours from 9:00 am to 5:00 pm, from Saturday to Thursday.
The responsibility of the shipping representative ends only when the shipment is delivered, and the representative is not responsible for opening the shipment with the customer. In the event that the shipment does not match or there is any error, the customer service number can be contacted or a return can be requested easily through our website.
*In some border governorates, customers will be asked to receive their orders from the nearest shipping center within the city
Frequently asked questions.
In unusual circumstances where the product received is wrong, you can return the product in the same condition you received it with the original box and packaging intact. Once we receive the returned product, we will issue a refund as long as it is returned within 14 days
There are some cases where it is difficult for us to support returns:
If the return is requested outside the specified time frame of 14 days for defective or non-conforming products from the day of receipt
If the product is used, damaged or not in the same condition as you received it
Products with a tampered or counterfeit serial number
Anything missing from the package you received including price tags, labels, original packaging, freebies and accessories
If you change your mind before receiving your product, simply contact us to cancel your order and we will refund the amount paid along with any applicable shipping fees. If you wish to return the product after receiving it, you have up to 14 days to return it, taking into account the rules mentioned only for the products. Those whose “retail packaging” has never been opened (sealed/sealed box) and still has its original seal may be returned.
Usually, a shipping company representative will contact you within 3-5 days from the day you requested your return
At this time, you will not be able to contact the shipping company directly. However, once the shipping company representative contacts you to receive the product, you can provide him with your preferred time
There may be situations where you are unable to return products within 14 days, in such cases, please contact our customer service team to file a complaint. Complaints are dealt with on a case-by-case basis. However, all returns accepted in accordance with consumer protection laws must adhere to the specified period
If you paid through electronic means (credit card or debit card), the amount paid will be refunded to your card. The paid amount may take up to a month to appear on your card statement, depending on how long the bank takes to complete this process.
We only accept returns if the product is in its original, unopened box or packaging with all labels and barcodes on it, but in this case, please check our Help Center for more information.
You can return the product for free within 14 days for products that are defective or do not meet specifications from the date of delivery, as C-Tech will bear all shipping fees.
You can return the product for free within 14 days for products that are defective or do not meet specifications from the date of delivery, as C-Tech will bear all shipping fees.
